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Newbury Janet 04-27-2013 06:28 AM

Nissan note paintwork
I have a new Nissan Note bought 18 months ago and last August the lacquer started peeling off the front bumper. I returned it to the dealer who said they had not seen anything like this before and that it was covered under warranty. They took it in, stripped off all the lacquer and re did it. All was well until about a month ago when it started to bubble and peel off again.

I was really upset to say the least, even more so now as they said they have re done this but only as a goodwill gesture as the warranty refused to cover it a second time and if it happens again it is down to me!

They say it happens due to stone chips flying up and hitting the bumper and that they have never seen this happen before. Surely the bumper is therefore faulty and not fit for purpose?

I would like to know if this has happened to anyone else?

YEPEE 04-27-2013 02:30 PM

can you post pic's?
peeling is not from rock chips, the bumper has something on it and/or it was not prepped correctly prior to painting. That bumper should have been replaced not stripped & repainted, and I doubt it was stripped, more like sanded and painted. I would take it back and tell them you want the Nissan Rep. to check it out and that you are not happy, and/or call Nissan...

maximaj30 04-28-2013 01:38 AM

ive seen that flaking on vehicles that are primarily driven on the highway for years, but nothing that new should be flaking like that. should be covered under warranty again but ive heard Nissan can be miserable to deal with regarding this stuff sometimes

Newbury Janet 04-28-2013 07:10 AM

Thanks for the replies. I don't know how to post photos unfortunately but when I asked why they had not replaced the bumper they said the paint would not match and this is why it had to ne stripped and recoated. Also Nissan took the photos I don't have them.

I have emailed customer service as originally they refused to deal with it and kept suggeting it was what I had cleaned it with or that I must have jet washed the car!

I wrote an email to the CEO of Nissan UK and suddenly they took action. (This was the first time). Have emailed the person at customer services to let them know what happened this time so will have to wait and see.

jp2code 04-28-2013 10:41 PM

What is a Nissan Note?

maximaj30 04-28-2013 11:09 PM

European and Japanese model

YEPEE 04-29-2013 03:15 PM

the Note is coming to the USA and I would assume Canada also, in the next month or two..

Myers503 05-04-2013 04:13 PM

Is it a plastic bumper? If so the toxins could be leeching off and causing the paint to peel.

YEPEE 05-06-2013 02:39 PM

yes they are plastic...

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